Terms and Conditions – Koran Cosmetics (Qatar)

Welcome to Koran Cosmetics, a Qatar-based retail store specializing in beauty and personal care products sold online. By using our website, application, or any of our services, you agree to the terms and conditions outlined below. Please read them carefully.

1. Definitions

The Store / We / Us: Refers to Koran Cosmetics, owned and operated within the State of Qatar.

Customer / You: Any person browsing, using, or purchasing from the platform.

Products: All beauty items, skincare, haircare products, perfumes, or any other items available for sale through the store.

2. Scope of Service

Koran Cosmetics offers sales and delivery services within the State of Qatar only through the official website or approved platforms.

The website may not be used for any unlawful purposes or in violation of Qatari regulations.

3. Acceptance of Terms

By using the platform or completing a purchase, you confirm your acceptance of all the terms listed.

If you do not agree with any part of these terms, please discontinue the use of our services.

4. Orders and Purchasing Process

Orders are confirmed only after payment has been completed and a confirmation message has been sent to the customer.

The store reserves the right to cancel any order in the following cases:

Product unavailability

Issues with online payment

Incorrect or incomplete delivery information

Orders cannot be canceled once they have been prepared for shipment.

5. Prices and Payment Methods

All prices are listed in Qatari Riyal (QAR).

Prices may change without prior notice.

Available payment methods include:

Online payment (credit/debit cards, Apple Pay, and others as available)

Cash on delivery (if available)

In case of an obvious pricing error, the store reserves the right to cancel the order.

6. Shipping and Delivery

Koran Cosmetics provides delivery services across all regions of Qatar.

Delivery time depends on:

Customer’s location

Product availability

Order volume and official working days

Delivery fees are displayed during checkout.

If delivery fails due to customer error (wrong address, no response), additional charges may apply for re-delivery.

7. Return and Exchange Policy

Our return policy complies with consumer protection regulations in Qatar.

Products may be returned or exchanged within 3 days of receipt, provided they are unused and in their original condition.

Products that have been opened or used cannot be returned for health and safety reasons.

If a product arrives damaged or incorrect, it must be reported within 24 hours, along with clear photos.

Refunds or replacements will be issued according to the store’s procedures.

8. Products and Images

We strive to display accurate images of our products; however, colors may vary slightly due to lighting or screen settings.

Such variations do not qualify as a valid reason for return.

9. Intellectual Property

All platform content, including the Koran Cosmetics brand, images, text, and designs, is the property of the store and may not be used without written permission.

10. Privacy and Data Protection

The store is committed to protecting customer data in accordance with Qatar’s privacy regulations.

Customer information is only shared with essential entities (delivery services, payment gateways).

All data is handled with full confidentiality.

11. Force Majeure

The store is not responsible for delays or cancellations resulting from circumstances beyond its control, such as:

Weather conditions

Traffic issues

Technical outages

Emergency or exceptional events

12. Changes to the Terms

The store reserves the right to update or modify these terms at any time, and updates will be published on the website.

Continued use of the platform after any updates constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of the State of Qatar.

Any disputes will be resolved by the competent judicial authorities in Qatar.